My current Thinkpad T61p is starting to die, so I thought I’d take advantage of the Boxing Day Sales and pick up a new one. Looking around, the Lenovo T510 looked pretty good, especially with the Boxing Day discount.
One of my concerns was screen resolution (my T61p is a brilliant 1920 x 1200), but the reviews seemed to indicate the T510 was close – “a 1600 x 900 native resolution” or “include 1366×768, 1600×900, and (on models with the discrete GPU) 1920×1080“.
1920×1080 will be fine, I think to myself.
Unfortunately things didn’t work out so well…
So I head over to the Lenovo site, and am met by an encouraging banner promoting the “exceptional viewing”.
Then I select the model I want, the top end one, with the separate NVidia graphics unit.
Yep, 15.6″ HD anti-glare display LED, looks good…
Next I go to customise it, add Bluetooth, a few other bits.
I make sure the separate NVidia option is listed.
I also notice there’s a display option section, but it lists the same two line items:
I try selecting the second display option to see if it gives me any more information, but it doesn’t:
So I switch back and move on through the rest of the order, select extended warranty, etc.
I get emailed my order confirmation:
All good, right?
Unfortunately not.
I receive my laptop, and find out that it has come with a 1366 x 768 resolution, which is pretty much useless to me.
*sigh*
Having re-checked through the order process, I feel deceived by Lenovo.
There’s nowhere in the product description, model selection, customisation process or order confirmation which details the resolution of the screen.
I’m going to lodge a complaint with Lenovo and see what their response is.
Any thoughts or knowledge on what I’m entitled to under Australian consumer protection law?
prk.
Unfortunately there’s a change in terminology many are not aware of. HD refers to 1366×768 and HD+ refers to 1600×900. FHD = Full HD = 1920×1080
While their site has ALWAYS needed improvement on these things, it was your responsibility to confirm this before purchasing. Be a smart consumer, not one who likes to point fingers 😉
Good luck
Whilst this may be the case, I still feel that the complete lack of any resolution information throughout the entire process is deceptive on Lenovo’s behalf.
If I look at the T410 or T410s, they both list the resolution in the process, yet the T510 does not.
prk.